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Online Student Services: What, Where, Who, When, How, and Most Importantly, Why

Posted: 11/11/2018 - 01:55 PM

by Kayla Westra
EDUCAUSE
October 29, 2018

What services are needed to support online learners? When offering online courses, higher education institutions should consider their students and how to best maximize the services already in place. What support is there for students to apply and register for classes on campus? Are there any variances for students who are not on campus? Once students are in classes, what technical support is available? Is there a help desk? Tutors? Computer support?

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